LIMASAWAIsland

You can book a ticket by selecting your origin, destination, travel date, and trip type (One‑Way or Round Trip). After choosing your preferred schedule, fill in the passenger details and proceed to payment.

You have three booking options available using the buttons below on the webpage:

• Today Travel → “Book Today’s Trip” button
• Upcoming Days Travel → “View Daily Schedule” button
• Any Day, Next Week or Beyond Travel → “Search Ferries” button

The system supports various payment options depending on your setup, such as:

• Credit/Debit Cards
• E‑Wallets-GCash, Maya, Grabpay, and QRPh.
• Cash payment at any ticketing outlet.

Once payment is confirmed, your E‑Ticket will be sent to your email. You can also download it from the My Booking page using your registered email address.

Yes. When selecting Round Trip, the system will show both Departure and Return schedules. If no schedule is available for either date, the system will display a message such as:

• No Trips Available for Departure Date
• No Trips Available for Return Date

You will see a message indicating no available trips. You may choose a different date or route.

Yes, you can rebook your ticket. However, you must cancel your current booking before proceeding to rebook. Cancellation fees may apply depending on the dates of your trip, as stipulated in the Refund & Cancellation Policy.

Yes, you can cancel your booking. However, a cancellation fee will apply depending on the dates of your trip, as stipulated in the Refund & Cancellation Policy.

Please print your ticket. You may present either:

• The printed ticket, or
• The digital ticket on your phone with QR code.

Both are accepted during check‑in.

Passengers must present:

• A valid ID
• The E‑Ticket (printed or digital)
• Additional documents if required (e.g., senior ID, student ID, medical certificate)

Check‑in begins 3 hours prior to departure.

You can purchase a shuttle bus ticket at the ship’s information counter if you are traveling from the ship to a designated town. If you are going to the ship, you can purchase the shuttle bus ticket together with your ship ticket.

Yes. You can add multiple passengers in one booking, and the system will calculate the total fare automatically.

The fare depends on:

• Route
• Accommodation type (Economy, Tourist, Business Class, etc.)
• Passenger type (Adult, Child, Senior, PWD)

To avail of discounts, please visit the ticket outlet. Discounts are available for the following categories:

• Senior Citizens
• Infants
• Children
• Persons with Disabilities (PWDs)
• Students
• Medal of Valor Awardees
• Seafarers

Please present any valid government ID, school ID, academic load for the current semester, or any related ID to claim your discount request.

When you book online, two separate fees may apply:

• Payment Processing Fee — charged by the payment gateway (such as PayMongo, GCash, Maya, or your bank) to securely handle your online transaction. It covers the cost of verifying, encrypting, and transferring your payment safely.
• Convenience Fee — charged by the booking platform itself. It helps maintain and improve the online booking system, giving you the convenience of purchasing tickets anytime without going to a physical counter.

Why both fees are important:

• The Payment Processing Fee ensures your money is transferred securely.
• The Convenience Fee supports the operation of the booking system so you can enjoy fast, easy, and reliable ticketing.

Together, these fees make online booking possible and safe for passengers. To avoid the Payment Processing Fee, you can visit the shipping ticket outlet, where you will only be charged the Convenience Fee.

Check your spam or junk folder. If the ticket is still not found, use My Booking to retrieve and download your e‑ticket.

If the shipping company cancels your trip due to unavoidable circumstances, you may be entitled to:

• The system will automatically issue an email with a system‑generated rebooking code. This code can be used to rebook your ticket without any charge as soon as you receive it.
• You are advised to rebook your ticket yourself. The system will not automatically book your trip—you must complete the rebooking by using your rebooking code. Go to Rebooking and enter the code.
• You also have the option to retain the credits stored in the system, which can be used anytime without expiration.
• If you choose not to rebook, a full refund of the base fare ticket will be issued.

Yes. The system uses secure payment gateways and encrypted data to protect your information.

Yes. You can book for any future schedule posted by the shipping company. Our system allows bookings up to 6 months in advance, depending on the schedules provided by the shipping company.

This means one of the dates has no available trips. The system will show a message indicating which date has no schedule.

Go to My Booking, enter your registered email address, and your booking details will appear.